Returns & Exchanges

At Palais Sustainable Luxury, we stand by the craftsmanship of our eco-conscious home collections and offer a 30-day window for returns of unused items in their original packaging. We strive to ensure your transition to sustainable elegance is seamless, providing full refunds or exchanges to guarantee your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the luxury items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the items in their original sustainable packaging, ensuring all tags are attached and the product is securely cushioned for transit.

• 3.
  Affix Shipping Label

  Print the prepaid carbon-neutral shipping label provided via email and attach it to the exterior of your parcel, covering any previous delivery markings.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned goods at our warehouse, your refund will be processed to your original payment method within 5-7 business days.